Talent Development

Cultivate Technological Talents

With the core capabilities of “Software, Data, Algorithm, Cloud Service, Solution Architect, and Cybersecurity,” SYSTEX has laid a solid foundation for “AI-based digital transformation”, and continued to increase investment in tech-talents with 5A core tech-capabilities (AP, APP, API, Appliance, Algorithm) and 4C cloud service architecture (implementation, operation, management, protection), to meet customers’ needs and expectations for digital transformation to help create a second growth curve.

Enhance talent cultivation mechanism by integrating business map, technology blueprint and learning map.

Talent is SYSTEX’s core competitiveness. SYSTEX enhances talents’ skills through a structured cultivation mechanism, aligning business units’ strategies with learning pathways. By integrating technical needs with professional growth, SYSTEX offers flexible individual training, ensuring alignment with SYSTEX goals through a strategic technology blueprint and comprehensive training resources.

In 2022, SYSTEX has established a Technical Development Committee responsible for formulating a technology blueprint framework encompassing 6 core capabilities. This initiative allows each BU to adjust its own technology blueprint according to its business direction. It also empowers tech employees to pursue individual learning pathways, thereby supporting the achievement of SYSTEX’s long-term strategies and sustainable operation while equipping them with skills tailored to business characteristics to meet client requirements.

SYSTEX Digital Transformation Blueprint
Diverse Talent Development System

SYSTEX prioritizes talent cultivation by offering comprehensive employee training programs tailored to business strategies or individual development needs These include trainings for new-hires, key talents, technological talents, market coms, and leadership.” Employees may also participate in external training or certification exams, with expense subsidized by SYSTEX.

  • Rewarded the “2024 National Talent Development Award – Outstanding Case Award” from the Ministry of Labor.
  • Obtained the “Certificate of Talent Quality-management System, TTQS, – Enterprise Version, Bronze” by Ministry of Labor in 2022.
Training Framework and Performance

SYSTEX has formulated the “Employees Training and Development Rules,” encouraging employees to improve their technical skills through training subsidies, and then combine training with performance management to stimulate employees’ talents.

In 2024, a total of 48,830 participants engaged in-class courses, online learning and external professional training, accumulating 143,163 training hours. The average employee training hours reached 35.45 hours. By gender, the average employee training hours was 31.29 hours for female employees and 38.36 hours for male employees. By position, the average employee training hours was 36.29 hours for management-level employees, while 35.38 hours for non-management employees. Additionally, technological employees participating in technical training courses reached an average employee training hours of 21.04 hours.

2024 in-class training courses

8472
57188

2024 online training courses

39553
69164

2024 external training courses

805
16811

2024 tech-training courses (in-class & online)

10787
63297

2024 average training hours of Tech-training for technical employees

21.04

2024 Performance of In-class Training Course

Type Item Trainees Training hours
Female Male Total

Tech-development

AI; mobile software; development of system and front-end; cloud service; data science; database; cybersecurity; Web API

1,212

2,824

4,036

39,051

PM

Project management; cybersecurity

132

210

342

6,101

Expertise

ESG

53

37

90

720

General training

New-hire; general study; ESG, expert lecture

1,111

986

2,097

6,745

Marketing

Product service; general study

260

132

392

1,050

Leadership

Management development

530

985

1,515

3,521

Total

3,298

5,174

8,472

57,188

2024 Performance of Online Training Course

Type Item Trainees Training hours
Female Male Total

Tech-development

Front-end development; cloud service; data science; cybersecurity

647

1,094

1,741

6,002

PM

Project management; cloud service

184

355

540

473

General training

ESG; general study; IP management; new-hires; cybersecurity; expert lecture; management development

14,286

16,919

31,205

60,123

Marketing

Product service; general study

4,155

1,818

5,973

2,262

Leadership

Management development

24

70

94

304

Total

19,297

20,256

39,553

69,164

2024 Performance of External Training

Type Female Male Trainees Training (hours)

External training

192

613

805

16,811

Training Expenses over the Past 3 Years

Item 2022 2023 2024
Total Employee Training Expenditure (NT$ thousand) 28,621.6 28,938.1 26,868,1
Average Training Expenditure per Employee (NT$) 7,401 7,098 6,652

Special features

  • [New-hire training] Offer new-hire training courses and a 3-month Hahow online account for new-hires.
  • [Employee training] Offer SYSTEX e-Learning online accounts and 100 Hahow online accounts quarterly, encouraging diverse learning via 800+ online courses.
  • [Technological training] Offer diverse training programs, including in-class courses, certification exams, Udemy access to enhance technical skills and host annual tech conferences.
  • [Key talent training] SYSTEX has established a selection and development framework for key talent, representing approximately 30% of full-time employees. It enhances rewards, promotions, and training while fostering dialogue and talent growth through executive communication events.
Internal Training Course
New Employee Program

To help new employee become familiar with SYSTEX and its business philosophy, we have curated a mix of in-class and online courses, arranged for senior managers to teach, and promoted volunteer activities and occupational health and safety in the course to raise awareness of occupational health and safety.

Leadership & Management Program

SYSTEX has designed leadership training courses based on SYSTEX management framework to ensure more effective performance. We also provide the “supervision courses” to improve the supervision ability of senior colleagues and supervisors, helping new employees to get familiar with work faster.

Technology Development Program

SYSTEX has established the “Technical Development Committee” in 2022, including Task Forces for core technical capabilities, holding annual technical conference every year to continuously present the latest technology development trends and industrial applications. Business Unit (BU) heads design dedicated technology roadmaps aligned with their business scope and strategic objectives, and appoint technology learning facilitators to drive related initiatives. Direct supervisors of technology teams plan individual learning maps for their members, ensuring deep integration of business scope, technology roadmaps, and learning maps, with regular reviews and tracking conducted by the supervisors. In line with BU strategic development needs, annual technical training programs are organized to effectively cultivate core competencies of technical talent, thereby ensuring the professional quality of software development and industry application integration.

Marketing and Sales Program

Sales roles have shifted from product-focused competition to customer-oriented engagement. By asking effective questions to clarify true customer needs, sales professionals position themselves as trusted advisors who support customer decisions. To strengthen these skills, SYSTEX launched the “Sales Advancement Co-Learning Camp,” combining online courses with supervisor-evaluated proposal certification to enhance problem-solving capabilities.

General Personal Effectiveness Training

To promote cross-disciplinary and cross-domain learning, SYSTEX annually designs diverse personal effectiveness courses based on competency requirements. Through the digital learning platform, employees are encouraged to utilize fragmented time to achieve their learning goals. Each year, a variety of personal effectiveness programs are offered for employees to pursue further development, inspiring continuous growth.

Key Talent Training

According to the needs of operation strategies and reserve talents, as well as to achieve the talent strategy, SYSTEX conducts an annual inventory and training plans for key positions and key talents.

Project Management Training

To enhance project efficiency and strengthen employees’ capabilities in international-standard project management, SYSTEX provides systematic training programs and organizes project management workshops. These initiatives are complemented by subsidies for professional certification exams, ensuring that project management practices are embedded in daily operations to create corporate value. In addition to professional skills, the programs also cultivate soft skills such as effective presentation, communication, problem-solving, and negotiation.

Experts Lecture

Invite industry experts to share practice experience with topics such as trends and technology applications, so that employees can learn more to practice the win-win concept of improving customer values and business performance.

SEI Program

Provide a long-term internship program (SEI) and hold summer intern camp. During the internship, interns are arranged to participate in industrial application courses. Outstanding interns can be preferentially may receive full-time job offers. For more details about “SEI”, please refer to “SEI Program“.

Enhance ESG Awareness

SYSTEX aims to gradually enhance internal sustainability awareness, enabling all employees to fully grasp the significance of sustainable development. By fostering this awareness, employees can find greater meaning in their work, actively embodying these values in their daily tasks and practicing sustainable actions, thereby contributing to the company’s sustainable management development. 

Special features

  • [Sustainability awareness training] Since 2024, we implemented general sustainability training courses to enhance employees’ awareness to achieve SYSTEX’s sustainable development policies. SYSTEX then held Host “Development and strategies for ESG and sustainable finance” lecture in May 2024, highlighting ESG trends and strategies for becoming the “best sustainable partner for clients.”

These awareness trainings in 2024 are:

Integrity

  • [Managers above] 2 seminars on integrity management for managers with a total of 788 participants and 1,186 hours.
  • [All employees] 2 integrity advocacies for employees with a total of 7,850 participants and a 99.5% completion rate.
  • [All employees] Advocate the “Code of Conduct” via email monthly, totaling 50,103 participants with a 99.0% completion rate.
  • [All employees] An online course and test on “Prohibition of insider trading” with a total of 3,951 participants and a 99.5% completion rate.
  • [All employees] All general integrity courses with a total of 191 participants and 288 hours.
  • [New-hires (mandatory for FTE, optional for non-FTE)] Online integrity training for new-hires with a total of 773 participants and 487 hours.

IP management

  • [All employees] 2 IP advocacies for employees with a total of 7,811 participants and a 99.4% completion rate.
  • [IP personnel] Dedicated IP management training for IP personnel with a total of 567 participants and 513 hours.
  • [New-hires (mandatory for FTE, optional for non-FTE)] An online IP management training for new-hires with a total of 1,375 participants and 650 hours.

Cybersecurity

  • [All employees] 2 cybersecurity advocacy tests for employees with a total of 7,876 participants and a 99.4% completion rate.
  • [All employees] 2 advocacy tests on personal data protection for employees with a total of 7,867 participants and a 99.4% completion rate.
  • [All employees] An online 3-hour basic cybersecurity training with a total of 4,682 participants and 14,046 hours.
  • [All employees] All online general cybersecurity training with a total of 221 participants and 309 hours.
  • [PM personnel] An online 9-hour professional cybersecurity training with a total of 350 participants and 3,150 hours.
  • [Cybersecurity personnel] All in-class dedicated courses for cybersecurity personnel with a total of 640 participants and 8,281 hours.

Human rights

  • [All employees] Advocate the “Code of Conduct” on human rights via email quarterly, totaling 16,715 participants with a 98.9% completion rate.
  • [All employees] All online general courses on human rights with a total of 4,713 participants and 12,021 hours.
  • [New-hires] An advocacy course on sexual harassment and assault prevention for new-hires during onboarding day with a total of 685 participants.
  • [New-hires] 10 in-class courses during the New-Hire Training Camp on OHS and human rights with a total of 631 participants and 947 hours.
  • [New-hires] An online course on OHS and sexual harassment prevention with a total of 2,714 participants and 3,272 hours.
  • [New managers] An advocacy course on OHS, human rights and employer’s responsibility with a total of 86 participants and 327 hours.

Occupational, health and safety, and environment

In addition to the human rights courses, other OHS training is as follow:

  • [All employees] An online 3-hour OHS training mandated by law with a total of 2,794 participants and 8,382 hours.
  • [OHS personnel] Subsidize dedicated personnel to engage in external certification courses with a total of 100 participants, 2,011 hours and 186 certificates.